TERMS OF AGREEMENT AND CONDITIONS OF USE MÔNICA MOBILE PREPAID
VERSION 14 - ENGLISH
THE PURPOSE OF THIS TERM IS TO REGULATE THE CONDITIONS APPLICABLE TO THE CONTRACTING, USE AND CANCELLATION OF SPECIFIC SERVICES AND BENEFITS OFFERED BY NEWSKY (“SERVICES”) THROUGH A SUBSCRIPTION MONTHLY. PLEASE READ THE TERMS AND ALL CONDITIONS BELOW CAREFULLY. IF YOU DO NOT AGREE, IN WHOLE OR PART, WITH THESE TERMS, AS WELL AS WITH ANY ADDITIONS, CHANGES OR UPDATES, THE CUSTOMER WILL NOT BE ABLE TO ACCESS THE SERVICES.
1. Entered into between, on the one hand, 有限会社メガシステム Yugengaisha MegaSystem Co., Ltd., Tokyo-based company - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F, herein represented in accordance with its trade name ("NewSky"); And, on the other hand, the Customer, already qualified in the Registration Form ("Customer", when referred to together with NewSky, "Parties" and, separately, "Party"). WHEREAS: NewSky offers the possibility for the customer to contract services and benefits through a monthly subscription; The Parties RESOLVE to enter into this TERM FOR CONTRACTING SERVICES OR SPECIFIC BENEFIT BY SUBSCRIPTION (“Term”), which will be governed in accordance with the following terms and conditions:
2. SERVICE
A. Telephone line SIM with internet and SMS, with area coverage available where Docomo 3G/4G is available. SIM card only works with DOCOMO or UNLOCKED devices with 3G/4G system compatible with DOCOMO network.
3. TYPES OF CONTRACT, PLANS & MONTHLY FEES
DATA PLANS | SMS | CALLS | CREDIT CARD | KONBINI | ||
21 GB | YES◼︎ | 60 MINUTES FREE MONTHLY | ¥3,480 | ¥3,980 | ||
30 GB | YES◼︎ | 60 MINUTES FREE MONTHLY | ¥4,980 | ¥5,480 | ||
ACTIVATION ¥5.500 | ||||||
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SIM CARD CONTRACT, 6 MONTHS | ||||||
CONTRACTING SERVICE ONLY |
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CONTRACTING THE SERVICE WITH SMARTPHONE CAMPAIGN OR FREE MONTHLY FEES |
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"◎IF ANY" CAMPAIGN FREE MONTHLY FEE, MONTHLY FEE WITH DISCOUNT OR FREE PRODUCT. The campaign is valid while supplies last or can be terminated at any time without prior notice. | ||||||
CAMPAIGN RULE (if any) | ◎Only those who sign a 6-month contract and fulfill the minimum of 12 paid monthly installments can take advantage of the discount or free promotion of the monthly fee or free product, discounted product. If there is a cancellation before this deadline, the free monthly fee/free product must be paid in full, according to the amount described in the invoice/order, in addition to the amounts of fines for the termination of the contract and other fees, if any. See values on your invoice. | |||||
4. PAYMENT METHODS AND DATES
DATE: DAY 1 TO 15 | ||
CREDIT CARD | KONBINI | |
Make sure you have enough balance on your credit/debit card on the 9th, as the card will be debit. We recommend that you have at least ¥2,000 more in your account on the day of debit or sufficient credit. | For payment at KONBINI you need to provide us with a valid e-mail address. Every month you will receive a new code in your e-mail. Payment instructions will be in your e-mail. | |
Provide billing data during service. | Payment at convenience stores: Family Mart, Lawson and Mini Stop | |
A. If you do not make payment on time, your contract will not be renewed and will be canceled. Fees and fines will apply, if any. | ||
B. For late payments, when traded within the maximum term until the 25th of the same month, there will be a fee of ¥1,500. If payment is not made within this date, the service will not be renewed and will be canceled. | ||
C. If you wish to change the payment method from KONBINI to CREDIT CARD or vice versa, the customer must contact our call center at least 30 days prior to the payment date. | ||
D. BILLING FEE: ¥220 I am aware that this ¥220 [konbini/credit card] payment fee is currently being paid by NewSky, but may be added to the invoice at any time without notice. | ||
5. IMPORTANT INFORMATION
A. This service has MNP number portability, which allows changing operator and keeping the same number. To transfer your line to another operator there is a transfer fee of ¥3,300. The deadline to inform the MNP will be up to 3 working days after confirmation of payment. | |||||
B. If the contract is canceled it will not be possible to reactivate the service and the telephone number will be lost (with no possibility of recovering it). | |||||
C. It is possible to use applications with this service, however it will not be possible to perform age verification in the LINE application or similar. This service does not have an answering machine. |
6. PLAN CHANGE
A. It is possible to increase or decrease the amount of GB within your plan. Request the plan change at our central office until the 20th. The plan change will take effect from the beginning of the following month if the monthly fee is paid. | ||
B. PLAN CHANGE |
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7. CANCELLATION
CONTRACT MINIMUM 6 MONTHS (service only) | |
A. To cancel the service, the holder must contact NewSky and request the cancellation of the service. | |
B. The customer must pay the amounts owed to NewSky within the stipulated period. | |
C. If canceled on or after the deadline, the SIM card must be returned to NewSky. See details of your contract on your invoice. Cancellation before the expiration of the contract will incur a fine; After the term of the contract has been fulfilled, it may be canceled without a contract fine. | |
D. After the term of the contract has been fulfilled, it may be canceled without a contract fine. | |
E. In case of fine, it will be charged through KONBINI or credit card. For collection via KONBINI or credit card, once the charge is posted, if there is a need to launch a new charge or change the payment date, there will be a fee of ¥1,000 added to the fine. | |
F. With the non-payment of the monthly fee until the 25th, and the lack of interest or lack of communication with NewSky, the fines referring to the clauses not complied with by the client will be applied, which will be charged by our legal representative, Libra Legal Office and/or Trade's Creditor Protection Co.ltd. being from that moment responsible for the case and, according to the case, a case will be opened in the court of justice in the jurisdiction of Tokyo. The documents and general information will be used for resolution by legal means and in addition, your name may also be registered with the CREDIT PROTECTION SERVICE in Japan and abroad. Any legal disputes will be resolved with the Tokyo Court of Justice. | |
G. If there is any promotion or free monthly fee, the bonus month of the promotion will NOT count within 6 months of the contract. The customer must pay every month of the contract, regardless of whether there is a promotion. Example: If the contract is for 6 months with a 1 month free promotion, the customer MUST pay the 6 monthly payments (instead of 5), as the promotion will not enter within this period. |
8. FEES AND FINES
DESCRIPTION | FINES AND/OR FEES VALUES | OBSERVATION |
FOR REPLACEMENT AND ENABLING THE SERVICE | ¥5,500 | REPLACEMENT WILL BE MADE IN 3 TO 5 BUSINESS DAYS. |
CANCELLATION FEE BEFORE THE 6-MONTH TERM: ¥8,000 | ||
If the SIM card is lost or stolen, where the customer no longer wishes to use the service, the customer must pay the penalty for canceling the contract (if the contract). | ||
The extra fee (SMS/Paid Calls/Etc) will be charged later with a period between 30 to 90 days and will be charged separately from the monthly fee and will be active for payment on the same KONBINI/credit card according to the contracted plan. | ||
9. CONTRACT, DATA TRAFFIC & SUSPENSION RIGHTS
A. Please be advised that as of January 2016, Japanese data traffic control laws have been tightened. New rules from operators or the government may occur without prior notice. Restrictions on the volume of data traffic may apply.
B. We provide adequate data capacity for general use, but from a fair usage and network quality maintenance point of view, usage restriction may apply to users communicating in large quantities, downloading large files, very long videos, etc. In these cases, measures can be taken, such as interrupting the communication or greatly decreasing the communication speed.
C. Customers who consume large amounts of data need to be careful. * Will not be refunded or exchanged, etc. in case suspension measures or speed restrictions are applied by the operator or the government. NewSky is not responsible for signal failures in some areas.
D. The service is intended for general use, with the exception of torrenting. p2p or similar.further details, access: bit.ly/ns_pirataria
E. In case of delay or abandonment of a service contract, if the customer has another active service, NewSky reserves the right to suspend the other service without prior notice.
F. NewSky reserves the right to unilaterally suspend or cancel the customer's contract, if it causes damage to the company or in case the company judges misuse or misconduct, such as excessive or consecutive calls for a long period by the customer. . Suspension may be made without prior notice and without reimbursement.
G. In case of suspension of the service due to accidents, unscheduled maintenance on the system or fluctuations in the data network, there will be no refund for the time of unavailability of the service. H. NewSky reserves the right, in case of any change in the service by the operator, to pass on this change to the customer without prior notice, complying with the rules required, including price readjustments.
I. Service with economical data package com. Internet speed during use may vary due to user environment (such as terminal device specifications) and network congestion.
J. The collection of pending or debts can also be done abroad. The customer may have his name included in the SPC (credit protection service).
K. 14.5% interest per year will be charged on amounts and pending issues not settled with NewSky, whether overdue monthly payments, cancellation fines, or any other pending issues that the customer may have with NewSky.
L. The SIM Card must be returned at the end of the contract.
10. DOCUMENTS
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A. It is the customer's responsibility to keep documents and registration data always updated with NewSky. NewSky communicates with customers via SMS, Facebook, WhatsApp, email, telephone or letter.
11. LOSS OR THEFT
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B. In the event of loss or theft, the customer must immediately file a police report at the nearest police station or KOBAN. *This process is mandatory in case of loss or theft of a cell phone with a SIM CARD.
12. DELIVERY METHOD OF THE CALL SIM CARD
A. The SIM CARD is sent to the address registered in the customer's document and only the customer can receive it, upon confirmation of the document at the time of delivery.
B. Before receiving the package, the customer will receive a notification from the post office. With the notification in hand, the customer must call the post office and schedule the day and time for delivery, or go in person to the post office and pick it up. It is necessary to present the notification and identification document.
13. SUPPORT
A. NewSky does not offer support and is not responsible for software and applications used by the customer.
B. MÔNICA MOBILE uses the Docomo network, but all support is exclusively offered by NewSky, for which Docomo has no responsibility.
C. Service for technical support or questions regarding late payment will only be resolved within the business hours of the responsible department: Monday to Friday from 10:00 am to 5:00 pm (closed on weekends and national holidays).
NEWSKY CALL CENTER:
Phones: (FREE DIAL) 0800-100-0877 and 03-4550-1426 and 06-4560-3207 - Portuguese, Español and English
Whatsapp: +81-90-4566-0098 (Portuguese/English/Spanish ) Text message service only
E-mail: internet@newsky.jp
Website: newsky.asia - newskymobile.jp - monicawifi.com
Facebook: fb.com/newskyjapan - fb.com/newskyenglish - fb.com/newskyespanol
Instagram: newskyjapan - Twitter: @newskyjapan
Corporate Name: 有限会社メガシステム Yugengaisha MegaSystem Co.、Ltd.
Trade Name: NewSky
Address:
NewSky Tokyo - Head Office: 〒163-1030 Tokyo-to Shinjuku-ku Nishi-Shinjuku 3-7-1 Shinjuku Park Tower N30F
NewSky Komaki - Branch: 〒485-0048 Aichi-ken Komaki-shi MamaHonMachi 123 BB komaki Bldg. 3F
*Prices contained in this contract are inclusive of 10% tax. Future tax adjustments by the government will be included in the monthly fee as soon as they become effective as required by law.